Check out some of our more frequently asked questions. If your query is not answered below, then feel free to contact us via the contact page email, or give us a call on (902) 423-1085
Frequently asked questions
Do I need a doctor's referral?
No one needs a doctor’s referral to receive service from our clinic. HOWEVER, if you are using a private health insurance plan, the insurer may require it. Check with your insurer.
Does my private insurance cover your services?
There are many different plans. Check with your insurer regarding what coverage you have.
Does your clinic provide direct billing to insurance companies?
Presently, we can direct bill Medavie Blue Cross and Green Shield for Osteopathy.
Many private health insurance plans such as Medavie Blue Cross, Sunlife, Great West Life, Greenshield and Manulife do cover osteopathic manual treatment. Osteopathic Manual Practitioners must be registered with an approved association in order for the treatments to be covered by your insurance plans. If you have an appointment with an osteopathic manual practitioner, please be sure they are registered with an approved association.
See list below for companies we have access to direct bill for physiotherapy, massage and naturopathy (if your plan allows direct billing)
Chamber of Commerce Group Insurance
Johnston Group Inc.
Sun Life Financial
How many times will I need to see the therapist for the problem I have?
When you first meet with the therapist s/he will do an assessment and treatment. At that time s/he will be able to indicate the frequency and duration of visits.
Are the therapists registered?
All the therapists in this clinic are registered with the appropriate associations. Osteopaths are registered with the NSAO (Nova Scotia Association of Osteopaths) and the OAO (Ontario Association of Osteopaths). Physiotherapists are registered with CPA (Canadian Physiotherapy Association). Massage Therapists are registered with MTANS (Massage Therapists’ Association of Nova Scotia) or MTWPAM Massage Therapist Wholistic Practitioner Association of the Maritimes. Acupuncturists are registered with NSAA (Nova Scotia Association of Acupuncturists). Naturopathic Doctors are registered with NSAND (Nova Scotia Association of Naturopathic Doctors)
Can I buy a gift certificate?
Yes, we can provide gift certificates.
Is the clinic wheel-chair accessible?
I have a lot of scent sensitivities. Can you accommodate me?
We strive for our staff and the products used to be scent-free. We advise our clients of our scent-free policy.
What about parking?
Street parking only. One hour parking in front of the clinic on Jubilee Road. Chestnut Street (south of Jubilee) has 2-hour parking. Chestnut Street (north of Jubilee ) has parking restrictions between 10 and 11 am as well as 2 to 3 pm. The ticket patrol seems vigilant in this area of Halifax.
What is the difference between physiotherapy, chiropractic and osteopathy?
Is Osteopathy Regulated?
In Nova Scotia osteopathy is not regulated. In fact, osteopathy is not regulated in any Canadian province. In this province the Nova Scotia Association of Osteopaths acts to develop and enforce standards of osteopathic care. For further information visit:www.novascotiaosteopaths.ca